CRM

We are seeking a BDC Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Make daily phone calls to customers
• Answer phones

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Benefits:

• Industry leading 401K plan with percentage match
• Health, dental and vision insurance
• Life insurance

SKILLS:  Customer Service, Data Entry, Multi-Tasking, Communication Skills, Detail Oriented, Inbound/Outbound Calls, Phone skills, Customer Relationship Management,

Pay range: $10-13/hr depending on experience, with an attractive bonus plan

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.