Service CRM

We are seeking a Customer Relations Manager to join our Service Department! You will be responsible for helping customers by resolving issues and complaints, following up with maintenance and repair visits, reporting on Survey scores and responding to online reputation reviews, such as Google and Facebook. 

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build relationships with clients
• Ability to prioritize, multitask, and follow up.
• Positive and professional demeanor
• Excellent written, verbal, and oral communication skills

40 hours a week Monday through Friday

Bonus opportunities based on performance!

Benefits:

• Industry leading 401K plan with percentage match
• Low cost, excellent health, dental and vision insurance
• Promote from within, we have several dealerships statewide

BENEFITS:  Medical, Dental & Vision Insurance, 401K, Life Insurance

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as, collision centers for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you.